Shopping FAQ
1. Do you ship to my country?
Please check here to know more it: Shipping Policy
2. What kinds of payment are accepted?
We accept the following forms of secure payment:
PayPal
Credit card via PayPal (Visa, MasterCard, Discover etc.)
Credit Card Directly
3. How do I know if the item has free shipping?
For Shipping, you can enjoy free shipping on orders over $79.99. You can refer to our Shipping Info for more details: Shipping Policy
4. How do I know what size to choose?
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
5. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately email us at info@ninetydress.com (within the 24 hours) with your change/cancellation request details included.
6.What is a split shipment?
Your order may be split up into multiple shipments and shipped at varied times if it contains pre-sale items. You will receive a shipping notification for each package that ships separately. If you have any questions, please contact customer service at info@ninetydress.com.
7. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details: Shipping Policy
8. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. You could track it by the link: How To Track Orders
9.How do I return or exchange an item?
Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. we are not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, we do not accept C.O.D. deliveries.
Please note the following product return requirements:
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.
10.About refund.
Refunds will be processed within approximately 7-10 business days after we receive your return. The exact time may vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
Please check here to know more it: Shipping Policy
2. What kinds of payment are accepted?
We accept the following forms of secure payment:
PayPal
Credit card via PayPal (Visa, MasterCard, Discover etc.)
Credit Card Directly
3. How do I know if the item has free shipping?
For Shipping, you can enjoy free shipping on orders over $79.99. You can refer to our Shipping Info for more details: Shipping Policy
4. How do I know what size to choose?
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
5. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately email us at info@ninetydress.com (within the 24 hours) with your change/cancellation request details included.
6.What is a split shipment?
Your order may be split up into multiple shipments and shipped at varied times if it contains pre-sale items. You will receive a shipping notification for each package that ships separately. If you have any questions, please contact customer service at info@ninetydress.com.
7. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details: Shipping Policy
8. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. You could track it by the link: How To Track Orders
9.How do I return or exchange an item?
Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. we are not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, we do not accept C.O.D. deliveries.
Please note the following product return requirements:
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.
10.About refund.
Refunds will be processed within approximately 7-10 business days after we receive your return. The exact time may vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
