Return Policy

Welcome to Ninetydress, we aim to provide an extensive range of high support center is always at your service.

30 day returns warranty
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at info@ninetydress.com within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense. Our customer service will always provide the best service for our customers.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.

GET A SOLUTION
Steps to contact us:
Please email us at info@ninetydress.com describing the issue in detail, including the return reason, along with your order number and sku product number. for defective, incorrect or not as described items, please send us a clear picture or video of the problem.


Our solutions:
1. Ninetydress's responsibility
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
2. Customer's responsibility
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.

COMPENSATION TIME-FRAME
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Please feel free to email us at info@ninetydress.com anytime, Ninetydress is at your service!

Be sure to contact our customer service before returning the goods, do not return the goods privately!

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product.

In the event of any concerns or complaints about violation of intellectual property rights, such as the unauthorized use of third-party trademarks or patents, or the selling of counterfeit goods, please contact us at info@ninetydress.com and we will help you.