Always keep your jewelry clean by avoiding any exposure to water, creams, lotions, perfume, oils and other substances that can be harsh to the items. When you notice any discoloration from residue on your jewelry, wipe the area with a piece of cotton fabric to restore them to a clean state.
The total delivery time usually takes 15-30 business days, but may be few days longer due to a high volume of orders.
Items in stock can be shipped within 24 hours. If your order has other products that do not have this tip, we will ship them separately.
Discounts are available for pre-order products. Pre order items will ship on or before date listed on product page.
Unfortunately, if the pre-order product cannot reach the goal within the stipulated time, customer service will send you a notification email. You can decide whether to proceed with fulfillment of the order. You can cancel the order to get the full amount back. We recommend that you choose other products to replace the failed products. Our customer service will recalculate the order amount for you. There will be a refund for any overpayment or a supplemental payment for any deficiency.
We will make every effort to deliver your package ASAP. If there is any shipping issue with your package, you must contact Customer Support within 10 days after your order was placed.
Affected by Covid-19, there will be some delay on the delivery.
10 -25 business days
*Total Delivery Time=Processing Time (5 business days)+Shipping Time (10 -25 business days)
*Business days do not include Saturdays, Sundays, or US holidays.
*Please note: The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.
Two Easy Steps To Track Your Order: 1. Copy tracking number from "Order Shipped Notice Email"; 2. Paste it to track.
Question You May Ask: Q: Why I did not receive "Order Shipped Notice Email" ? Re: We are so sorry for the inconvenience caused by email. You may not receive the email due to the following reasons: 1.email may be in your spam folder 2.you have blocked emails from unkown sender 3.email bounced back due to invalid channel 4.traffic jam in the mail pipeline
If you still haven't found your email, please provide your order number or purchasing email to firstname.lastname@example.org so that we could check for you. Sorry again for the inconvenience.
If you need to speak with a representative from our store, you can always email us and we will get back to you as soon as possible. Our team is dedicated to ensuring you receive the best customer service to assist you with any issues.
Write to us at email@example.com . We are always happy to help!
Please allow us to get back to you within 1-2 business days. If you haven't heard from us, please check your spam folder!
Working Time: US EST 9:00 AM-11:30 AM, 1:00 AM-6:00 PM Monday to Friday
Company Address: Shenzhen Hanjinyuan Trade Co., Ltd, R-4D34, 4F, Building #213, Tairan Road 6, Tianan Community, Shatou Street, Futian District, Shenzhen, China